Fix a request that does not work

What common errors mean, why a button or history is missing, and who decides access.

In short

Most problems are one of three things: the request reached the API and was refused, it never reached the API, or you lack access to a button or project. This guide lists what each error means and what to check, in the order to check it.

Before you start

Who: anyone. Several fixes need Edit or Manage on the project; the steps say which.
Plan: every plan; Plan & usage shows what your plan includes.
First: note the exact message you see.

Steps

Check that you are signed in, and in the workspace the project belongs to.
Open Settings, "Plan & usage": does your plan include the feature, and is there capacity left?
Point at the "Visible to" mark beside the project's name: its hint says what you can do there - view, comment, run, edit or manage.
Compare it with what the action needs: running needs Run, changing requests and suites needs Edit, environment settings, sharing and ways in need Manage. Running against Production at the Run level needs the project's switch.
Ask for more access from the project, or ask whoever manages it.

All of these apply together. A plan that includes load testing still needs Edit on the project to start one, and a share never gives more than your organization role allows.

The request did not work

A call that never completed has no status code, but it is still kept as a run. Requests go out from the {{brand}} server, not your computer, so that server's network has to reach the API.

If history or changes are missing

Guest single request results are not saved.
A request you typed is not linked to a saved request just because the URL matches. Open and run the saved request.
A quick request from Single request has no row on the board.
The first completed response sets the contract baseline; a change report appears only after a later change.
Performance findings need several comparable runs, so one slow call is not a false alarm.
A paused monitor does not run. Check its state, last error, next run, plan and limits.
A project that is not open to you at all says it is not open to you.
The Executions list of a request may be filtered. "All runs" above the filters shows which saved view is on; pick "All runs" to see every run. Save the filters you use often as a view, or share it with your team.