Send email to a board

A board can have its own email address. Forward a mail to it and it becomes a card, with its attachments.

In short

Switch on mail for a board and it gets its own address. A mail sent to that address becomes a card in the first column, with the mail's files. Your client can send a request this way too.

Before you start

Who: someone who manages the board switches it on.
Plan: any plan with Boards. The mail's files count toward your storage.
First: nothing. If the panel says "Mail to boards is not set up on this installation.", ask your administrator.

Get the board's address

Open the board, then "Board settings" and "People".
Under "Email to card", switch on "Take mail".
Press "Copy address" and keep it in your mail contacts.

Who may send

By default "The board people, its clients and the addresses below." A teammate's mail becomes their card. A client's mail becomes a client request.
Choose "Only the addresses below" to take mail only from "Allowed addresses", one per line. Then press "Save".
Mail from anyone else is dropped. The sender's own mail service must vouch for the address, so a faked sender cannot make cards.

Good to know

The same mail sent twice makes one card.
A reply in the same mail thread, from someone who may send, is added to the card the thread made as a comment, with its files. The lines it quotes from earlier mails are left out. A reply from an allowed address names that address in the comment.
A client's reply is added only to the card of their own request, in the thread they read on their page.
"Latest mails" shows what arrived and what happened to it: "Became a card", "Added to its thread's card as a comment", or why it was dropped.
"New address" makes a new address. Mail to the old one stops arriving.
The mail's text becomes the card's description as plain text. {{brand}} never follows instructions written in a mail.