Message candidates

Email a candidate from the pipeline, alone or with a move, using your team's templates.

In short

Email a candidate from the applicant sheet, alone or together with a move such as a rejection. Your team keeps its own message templates with placeholders for the candidate's name and the role.

Before you start

• Who: the people who manage hiring write and send. Placeholders such as {candidateName} are filled in for each candidate.
• Plan: Jobs is part of every plan, Free included.
• First: the candidate needs a confirmed email address to be emailed; otherwise the message waits on their application.

Send a message

1. Open the applicant and choose "Email a message" from the sheet's … menu.
2. Pick a template or write the message. Give it a subject.
3. Preview the candidate's copy, then send.
4. The message is kept on their application, marked whether it was emailed.

Keep your team's templates

1. Open Jobs › "Hiring" › "More" › "Hiring settings" and, on "How you hire", press "Message templates…".
2. Press "Copy and edit" on a built-in template (updates, offers, rejections, interview invitations), or write your own.
3. Use placeholders in braces, then save.
4. In an organization, choose a "Team" to make it that team's template: it is offered first on the team's roles and not on other teams' roles. "Whole organization" offers it everywhere.

Good to know

• Rejecting someone can carry a message in the same step, for one applicant or many. Stages can send their own emails when the workspace turns that on.
• A candidate can get 10 messages from your team in a day. A message is under 5,000 characters.
• People who manage hiring in the workspace change its templates. A workspace keeps a limited number; delete one you no longer use.

If something goes wrong

• "Not emailed: no confirmed address": the candidate has no confirmed email. The message waits on their application.
• "{name} isn't a placeholder.": any other word in braces is refused, so no stray placeholder goes out. Use one from the table.
• "Give the message a subject." / "Write the message."
• A failing mail server is tried again for a few hours.

Related

• /help/jobs/review-applicants
• /help/jobs/hiring-pipeline-and-timeline
• /help/jobs/privacy-and-retention