Read the billing log

See every event a payment provider reported and find it at the provider.

In short

Billing is a read-only log of every event the payment provider reported: subscriptions started, changed or canceled, and payments that succeeded, failed or were refunded. Use it to find an event at the provider and to spot one the platform could not place.

Before you start

Who: only a site admin. The Admin console is in the avatar menu of a site admin and nowhere else.
Plan: the log is empty until a payment provider is set up.
First: nothing. The log is read-only.

Steps

Open "Admin console" › "Billing". Events are newest first, under a heading per day.
Narrow it with Workspace, Kind, Provider, From and To. The filters are in the address, so a filtered log is a link.
Read an event: when, what, the money it carried, whose workspace it landed on, and the provider's subscription and event ids.
Use the ids to find the event in the provider's dashboard.

Good to know

A day runs midnight to midnight in your time zone.
"Not placed on a subscription" means the platform could not match or must not apply the event; nothing changed for any workspace.
"Refused and canceled" means the platform ended a subscription at the provider and gave its payment back. The platform does not honor such a subscription: it is a second one for a workspace that already pays, or a plan the workspace cannot hold.
The log is empty until a payment provider is set up.

If something goes wrong

A subscription shown as not placed that started for one of your plans still bills its customer: give the plan in Users or Organizations, or refund it at the provider.