Set plan limits and temporary limits

Switch limits on, lower them safely, and add promotions or grace periods.

In short

A plan's Limits tab sets every ceiling the plan enforces. When you lower one, the console asks what people keep. Temporary limits - a promotion, a grace period or a Beta - raise limits for everyone on a plan for a while.

Before you start

• Who: only a site admin. The Admin console is in the avatar menu of a site admin and nowhere else.
• Plan: raised limits only add; nobody loses what they hold.
• First: decide whether a lowered limit needs a grace period or a kept value.

Set a plan's limits

1. Open "Admin console" › "Plans" and edit the plan.
2. Open its Limits: Usage (per hour, day or month), Storage, Processing and Counts of what a workspace holds.
3. Switch a limit on and type the ceiling, with sizes in MB or GB. Leave the number empty for unlimited.
4. Changes save as you make them. A lowered limit waits instead, and the foot of the sheet says how many this save lowers.
5. Press "Continue" and choose what to keep: "Keep the old values for everyone for now" until a date (a grace period), and/or "Keep workspaces over a new value on their old one", until a date or for good. Then press "Save plan".

Add a temporary limit

1. On the plan's row, open its "Actions for" menu and choose "Temporary limits" - or open the "Temporary limits" tab of a plan you are editing.
2. Press "Add temporary limit", give it a "Name" and choose its "Kind": a Promotion, a Grace period or a Beta (one Beta per plan at a time).
3. Set "Starts" and "Ends" (empty ends for good) and the limits it raises.
4. Press "Save temporary limit". The "Kept limits" tab shows which workspaces kept old values.

Good to know

• An unlimited limit is still listed on the customer's Plan & usage page. "Other limits" adds a key a module introduced that this build does not list.
• Raised limits only add: everyone gets the most generous value active now - the plan's, a temporary limit or their workspace's override.
• Choosing nothing to keep applies the new limits from the next check. Nobody loses what they hold either way.
• People over a limit when a raise ends are told in their inbox 14 and 3 days before.

If something goes wrong

• "Limits cannot be negative." / "Choose at least one limit to keep."
• "This plan already has a Beta limit; change that one instead."
• "This plan does not limit {metric}, so there is nothing to raise.": set the limit on the plan first.
• On a private installation: "The license in place sets {metric} to {limit}. A plan cannot go above it."

Related

• /help/settings/admin-plans
• /help/settings/admin-organizations
• /help/settings/admin-users
• /help/settings/when-a-limit-is-reached