Storage limits and unused Free workspaces

How much a workspace can store on each plan, what counts, how to make room, and when an unused Free workspace's files are deleted.

In short

Each workspace has room for a number of files up to a total size, and each file has a largest size. Settings › Plan & usage › Storage shows what you use. On Free, the files of a workspace nobody signs in to for 12 months are deleted after two warning emails; everything else stays.

Before you start

• Who: anyone sees the storage of the workspace they are in.
• Plan: storage depends on the plan. Files kept in an organization's own storage do not count.
• First: open Settings › "Plan & usage" and find "Storage".

The limits

What counts: card attachments, note files, API Tester request and run files and evidence, and chat files.

Steps

1. Open Settings › "Plan & usage" and find "Storage".
2. Delete files you no longer need: card attachments, note files, run files.
3. Remember that archived cards' files still count.

Unused Free workspaces

• After 11 months without anyone signing in, a warning email goes to the person - or, for an organization, its owner and the people who manage its settings. A second one follows at about 11 and a half months.
• At 12 months, only the uploaded files are deleted. Boards, notes, tests and everything else stay.
• Signing in once keeps everything and starts the count again.
• Paid plans, trials and legal holds are never affected, and neither are private installations.

Good to know

• Files kept in an organization's own storage do not count. See /help/organizations/own-file-storage.
• Limits are never lowered for what you already made.

If something goes wrong

• "Files up to 10 MB can be stored on your personal plan; this one is 14 MB. Compress it or split it into smaller files, then upload it again."
• "240 MB of 250 MB of storage in use on your personal plan. Delete files you no longer need to make room."
• No warning email arrived: check your confirmed address in Settings › Profile.
• Files deleted after 12 months cannot be restored.

Related

• /help/settings/plan-limits
• /help/settings/when-a-limit-is-reached
• /help/organizations/own-file-storage