What happens at a limit or on a smaller plan

What stays open, what waits, and how temporary raises and grace periods end.

In short

At a limit, only the action that hit it stops, with a sentence that names the limit and when more is available. A smaller plan never takes away what you made: you can still open, export and delete it, and only adding more waits.

Before you start

• Who: anyone who reaches a limit. Changing the plan needs "Manage billing" in an organization.
• Plan: a smaller plan never takes away what you made.
• First: read the message: it names the limit and when it resets.

What to do at a limit

1. Read the message: it names the limit and when it resets.
2. For an hourly, daily or monthly limit, wait for the reset time it names.
3. For a held limit (boards, projects, storage), archive or delete something to free a slot.
4. Or move to a plan with more. Where payments are set up, the message may add "Available on" and the name of a plan, with "Compare plans".

When your plan gives you less

Promotions, grace periods and kept limits

Good to know

• When two people take the last slot at once, one gets it.
• If a raise ends while you hold more than the limit after it, you get an inbox message 14 and 3 days before. When it ends everything stays; only adding more waits.
• Plan limit emails can be turned off in Settings › Notifications › Emails. The inbox notice always arrives.

If something goes wrong

• "Your current plan does not include this feature.": the screen's module or feature is not in this workspace's plan. See Settings › Plan & usage › Features.
• Scheduled work shows "Waiting on your plan": it runs again once the plan includes it.
• You are in the wrong workspace: limits belong to the workspace you have active. Switch workspace and try again.

Related

• /help/settings/plan-limits
• /help/settings/plans-and-subscription
• /help/settings/emails-and-unsubscribe